Support.
Stuck, found a bug, or have a question about your account? Here's how to reach us.
support@runuai.com — for anything: product questions, billing, account issues, security reports, or integrations (GitHub, Slack, and other connections). We aim to respond within one business day.
Bugs in the runner software
Bug reports and feature requests are welcome at support@runuai.com — include your runner version (shown on the Runners page) and the platform it runs on.
Good things to read first
- How it works — the mental model: runners, tasks, agents.
- Security & trust — where credentials live and what the cloud never sees.
- Add a runner — enroll on your own machine or AWS, with the exact install command for that box.
Security disclosures
Found a vulnerability? Email security@runuai.com with details and we'll acknowledge within 24 hours. Please don't test against accounts or runners you don't own.